If you plan to update your company’s telephone system and have looked for information in this regard, it is very likely that you have come across the term Hosted VoIP.
VoIP is what we know as voice over Internet protocol, and it refers to a group of resources that enable the voice signal to travel through the Internet using an Internet protocol (IP protocol). In this way, it allows the voice signal to be sent in data packets, instead of being sent in analog form through conventional telephone circuits.
But how does Hosted VoIP work?
The way in which VoIP systems work is very simple. Contrary to what happens with analog or traditional systems, hosted VoIP uses the Internet as its main medium for data transmission, that is, it relies on Internet connections instead of using standard telephone lines.
The VoIP technology has the peculiarity that it can take the voice that it captures and convert it into data packets. In this way, companies say goodbye to the enormous amounts of cables and wires to opt for a much more practical and efficient mechanism. So, instead of forwarding calls over a cable network, use the Internet and assign an easily accessible “office” in the cloud to each phone number.
As we have explained, VoIP converts the voice it captures into a digital signal. After that, it compresses and sends this signal through using Internet networks. This system works from end-to-end, so its setups allow companies to configure those calls between all the participants. In this way, the receiving end, after the compressed data is sent, receives decompressed data that results in the sound or message it hears when it receives a call on its cell phone.
Hosted VoIP Phone System: Main Features
In addition to offering all the functionalities that a conventional call center provides to companies, VoIP systems have characteristics of the new technological era. Therefore, it provides an extensive list of functions, among which are:
- Advanced call management
- Call routing
- Automatic operator
- Compatibility for CMR integration
- International calls at low cost
- High call quality
- Free and local telephone numbers
- Advanced analysis of calls
- Mobile app
- Voicemail to email
- Call transference
- VoIP caller ID
- SIP Trunking
- Find me, follow me
- And many more
VoIP Architecture: Requirements and recommendations
Once you decide to install a Hosted VoIP in your company, all you need is a good Internet connection, a VoIP phone – which can be a conference or standard one – and a reliable service provider. But, to enhance your experience, we offer the following tips:
A wireless router is not recommended for a telephone system installation, so it is advisable to use a wired Internet network as the base for the installation of Hosted VoIP.
You can use VoIP headphones connected to your system if you want to modernize your business.
Ask your company for VoIP apps if you want to use your mobile phones to save even more money.
Are you ready to test all the features of the Hosted VoIP Phone System?